At Coastal Sleepover, safeguarding the privacy of our users is paramount, and we are dedicated to ensuring the protection of their personal data. This privacy policy outlines the methods by which we gather, utilise, disclose, and secure the information provided by our users during their interaction with our website, including booking and payment transactions. Your use of our website implies consent to the procedures outlined in this policy.
1. The Information We Collect:
When you register an account, make a booking, or complete a payment transaction on our website, we may gather personal details such as your name, email address, phone number, billing address, and payment card information.
When you visit our website, we automatically gather specific details, including your IP address, browser type, operating system, referring URLs and pages visited. This data is utilised for website administration and tracking of user activity.
Coastal Sleepover utilises Google Analytics to collect specific information automatically when you visit our website. We employ cookies and similar technologies to enrich your browsing experience, monitor your session, and streamline the booking and payment procedures. These technologies may gather data including your preferences, session details, and interactions with our website.
2. How We Use the Information
We use the personal information we collect to:
· Process and confirm bookings.
· Take secure online payments.
· Contact you regarding your bookings, payments, and any inquiries or requests.
· Send booking confirmations, updates, and important information relating to your booking.
· Send future offers and communications from Coastal Sleepover (if you have opted in to our marketing).
We use log data and cookies to:
· Gather information about our users.
· Deliver relevant marketing campaigns.
· Enhance the performance and security of our website.
3. Information Sharing
In operating our website, processing payments, delivering services, and fulfilling bookings, we may share your personal information with reliable third-party service providers. These providers are strictly prohibited from utilising your information for any purpose other than those outlined.
When making a payment on our website, we may disclose your payment card details and other information to trusted payment gateway providers to ensure secure transaction processing. Our platform relies on accredited third-party online payment processing services; it’s important to emphasise that we neither store nor retain your complete payment card details on our servers.
We will never share or sell your personal information to any other third-party user other than those mentioned above.
We reserve the right to disclose your personal information as required by law, regulation, legal process, or governmental request. Additionally, we may disclose information to safeguard our rights, property, and safety, as well as that of others.
4. Data Security
We employ reasonable security measures to safeguard your personal information against unauthorised access. We use secure encryption technology to ensure the protected transmission of sensitive data, including payment card details. However, it’s important to acknowledge that no data transmission or storage method can be guaranteed as entirely secure. Therefore, we cannot ensure the absolute security of any information you transmit to us or store on our website.
5. Third-Party Links
Our website features links to third-party websites that are neither owned nor controlled by us. We do not assume responsibility for the privacy policies or content of these external websites. Prior to providing any personal information, we strongly advise you to review the privacy policies of these third-party websites.
6. Children’s Information
We do not knowingly collect any personal information from anyone under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
7. Changes to this Privacy Policy
We reserve the right to change this privacy policy at any time. Any changes we make will be posted on this page. We encourage you to review this privacy policy regularly to stay informed about how we collect, use, and protect your information.
8. Contact Us
If you have any questions regarding this privacy policy please contact us at info@coastalsleepover.co.uk
By using our website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Privacy Policy.
